A cashless environment makes use of a cashless/contactless event card to encourage personal and general safety of event attendees. Please take note of the following:
By using the cashless environment at an event or by using the cashless / contactless card at an event, you agree that you will not use the cashless / contactless card in contravention of any applicable laws, regulations and/or these Terms. This cashless / contactless card can only be used in the Republic of South Africa. These Terms and conditions shall be governed by the laws of the Republic of South Africa. If any clause in these Terms is invalid, illegal or unenforceable, it will not affect the validity, legality or enforceability of the remaining clauses of these Terms. If any of these terms or rights are not exercised or enforced, it will not constitute a waiver of such right or provision.
These Terms and conditions may, at any time, be updated without giving notice thereof. Your continued use of the cashless / contactless card will be deemed an acceptance of the Terms.
When your cashless/contactless card is used, each transaction will be processed against money/funds available on the card. You will be able to use your cashless / contactless card until there is no money/funds left on the Card.
Your cashless / contactless card is like cash. You must keep your cashless / contactless card safe. It is the same as having cash in your pocket.
If you lose your Card or if it is stolen or copied and somebody else uses it, or it is damaged in any way, you will lose all your money on your Card. We will not be responsible for any losses you suffer. If you lose it, you will lose the funds available on the cashless / contactless card. Plankton.mobi will not be responsible for any loss you may suffer.
You can use your cashless / contactless card to buy products or services from any merchant at the cashless event that accepts the card. Once you have bought something using your cashless / contactless card, you cannot stop payment of the transaction. You will not be able to get a refund for any purchase you have made using your cashless / contactless card.
You are responsible for keeping track of the transactions on your cashless / contactless card to ensure that you do not exceed your Card balance. You will be able to check your card balance at any device or failing this at the festival loading station.
If you have any disputes with respect to any transaction made using the cashless / contactless card, you must contact the Merchant with which you entered into the Transaction.
No warranties, purchase protection, insurance, other promises or services are provided. Plankton.mobi is not responsible for any loss arising from any failure, malfunction of electronic facilities or delay in point-of-sale device or our supporting or shared networks, where applicable, resulting from circumstances beyond our reasonable control.
You will be charged R10 for the physical cashless / contactless card. You will not be charged any fees in respect of any purchases made using your Card. In order to claim unused funds from the card, post event, value out fees are applicable. These fees will vary depending on the banking institution used to perform the ATM cash out. The average fee will be R16 including ATM fees. You will not be paid interest on any balance on the Card. Funds do not accrue interest in any of the holding accounts used.
All intellectual property rights in connection with the cashless / contactless card belong to Plankton.mobi and/or our licensors. You do not have any intellectual property rights in the cashless / contactless card, or in any improvements or variations that may be made to them.
You hereby agree to indemnify and hold Plankton.mobi and its affiliates, and each of Plankton.mobi’s and its affiliates’ respective officers, agents, employees, contractors and principals, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the event cashless system including also your use of the event cashless system.
If you have any queries or complaints about the cashless / contactless card or service you may call our call centre at +27 (87) 720 1036 or firstname.lastname@example.org . If you have any questions about a product or service you must call the Merchant directly.